September 16, 2025 1:00pm - 1:00pm

Presentation Title: From Reactive to Proactive: How IoT Data is Transforming Elevator Service Delivery & Creating New Sources of Revenue

Description: This session explores how real-time data from connected devices enables a shift from reactive to proactive maintenance. We’ll explain how this technology improves technician efficiency, reduces callbacks, and lays the foundation for predictive service—while also delivering measurable business outcomes. If you’re looking to drive smarter operations, better customer service, and a stronger bottom line, this session is for you.

Speakers: Shani Maytav, FIELDBOSS & Santiago Arambula,Cedes

Bios: 

Shani Maytav is a Product Manager at FIELDBOSS, an award-winning field service management software for elevator and mechanical contractors. She is involved in the development of the FIELDBOSS mobile app and customer portal, collaborating with clients and internal teams to turn industry needs into product solutions. Shani is focused on building smarter tools that drive digital transformation in the elevator industry.

Santiago Arambula is a strategy and operations professional helping companies adopt digital transformation initiatives successfully. Santiago brings 20+ years of experience across industry verticals, including civil engineering & management consulting, and is focused on value creation for Vertical Transportation companies.