Presentation Title: AI in the Elevator Service Company - Field and Office
Description: This session is for elevator service company owners, operators, and managers who want a clear picture of how AI is changing their industry. The first portion addresses the operational and workforce implications of AI adoption — what shifts in the office, what changes in the field, and what thoughtful planning looks like. The second portion features live demonstrations from an R&D team of technology currently in production, including conversational AI agents, automated workflows, and AI-enabled smart glasses used for field surveys.
Speakers: Douglas vanden Bosch & Enrique Corado, Total Service and Site Service Software
Bios:
With over 30 years at the helm of Site Service Software, Inc., Douglas vanden Bosch stands as a pioneer in developing innovative solutions for the elevator industry. Doug is currently President of Total Service and Site Service Software. Drawing from his early background in chemical engineering and software development, he has created forward-thinking, reliable technologies that have transformed how elevator service companies manage and maintain vertical transportation systems. His unmatched industry experience, combined with his ability to anticipate client needs, has made him a respected leader and problem-solver in a highly technical field. Before becoming president of Total Service and founding Site Service Software, he held key roles as President of Micro Technologies and as a Software Engineer at Mekorma, where he honed his ability to design scalable, impactful software. He holds a Bachelor of Science in Chemical Engineering from the University of Delaware and earned his MBA in Finance from the University of Virginia Darden School of Business, including an internship in foreign currency trading at Citibank and taking a position at Lehman Brothers in New York in finance. A longtime advocate for economic empowerment, he also volunteered for Habitat for Humanity for four years, helping build homes for underserved communities. With more firsthand knowledge of elevator service software than anyone else in the country, he continues to set the standard for innovation and excellence in the field.
Enrique Corado is a technology leader with a track record of driving innovation and operational excellence in the field service industry. As the CTO/COO of Site Service Software, he leads the development of Site Service Cloud, a next-generation platform designed to streamline operations and enhance scalability through modern technologies. 2 Document ID: 261204148521043 With expertise in cloud computing, software development, and data engineering, he specializes in building scalable, customer-focused solutions while leading high-performing teams. Passionate about empowering diverse teams and leveraging technology to solve complex challenges, he is dedicated to delivering transformative results that drive business growth and innovation.