September 17, 2025 10:00am - 10:00am

Presentation Title: Educate Your Technicians with Code Knowledge to Make Them Your Best Salespeople While Making Elevator Equipment Safer

Description: Our industry has continually evolved, learned, and developed codes that improve the safety and reliability of elevators.  These improvements often come from what was learned during elevator accident investigations, spawning improved technologies.  These improved code requirements are built into A17.1 Code for Elevators and Escalators every 4 years, however, implementation often waits for states to adopt the new codes, which is often many years down the road.  This delays the enforcement of these new elevator safety codes, leaving existing elevators without these important improvements.  It’s imperative that elevator companies keep up with new code updates so they can educate their team and inform their clients of the benefits these codes provide to the riding public.

We will dive into several of these code updates, providing proactive ways for technicians to approach clients with these improvements, ultimately providing a safer and more reliable elevator to our riding public. 

Speaker: Sean Madden, Southern Elevator Company 

Bio: 

Sean Madden is the Innovation Manager at Southern Elevator Company and the founder of the Elevator Strategic Hub. With over 35 years of experience in the elevator industry, Sean has held a wide range of roles that span operations, leadership, and entrepreneurship. Prior to his current role, he founded and served as CEO of Madden Elevator Company, a business he launched in 2010 alongside his wife Susie from the basement of their home, with no capital, no clients, and a bold vision to build a company grounded in integrity, reliability, and quality.

Sean proudly follows in his father's footsteps, carrying forward a legacy of craftsmanship and care in the elevator trade. His passion lies in empowering others to reach their full potential and in advancing the elevator industry through education and innovation. He is especially focused on promoting the use of technology to enhance service quality, improve safety, and deliver more reliable experiences for the riding public.