September 17, 2025 2:30pm - 2:30pm

Presentation Title: In-House vs. Outsourcing: Strategic Decisions for Manufacturers and Mid-to-Large Businesses

Description: Discover when to build or invest in an in-house program or resource versus outsourcing a project, program, or department for optimal business impact. This session will provide a clear framework to evaluate critical factors, including intellectual property (IP) protection, brand visibility, profit margins, specialization, rising costs, and the trade-offs between fixed and variable spending. Gain actionable insights to align your strategy with long-term growth and efficiency goals.

Speaker: Bruce Nelson, Hytec Dealer Services 

Bio: 

Bruce Nelson has over 3 decades of experience in leading support services for large OEM companies, building and expanding support teams, as well as partnering with solid outsourcing partners. Also, leading large field service organizations, sales teams, and customers that need those programs and support services gives a unique perspective into this topic.